Frequently Asked Questions

Everything you need to know about shopping with Penningtons.

What sizes do you offer?

We specialize in plus-size fashion, offering a wide range of styles in sizes 14 to 32 (1X to 5X) to ensure a perfect fit for every body.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier’s website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for most items. Products must be unworn, unwashed, and have the original tags attached. Some exclusions apply to intimate apparel.

Do you offer international shipping?

Currently, we ship across Canada and to the United States. Shipping rates and delivery times vary based on your specific location and selected shipping method.

Can I return items purchased online to a physical store?

Yes, online purchases can be returned to any Penningtons store location free of charge, provided you have your original packing slip or order confirmation.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Penningtons gift cards.